Shipping and Returns
Please note that our warehouse aims to dispatch orders by 5pm each day. To ensure your order is shipped the same day, please place your order before midday. Please note that our warehouse will not be open and orders will not be processed or dispatched on Public holidays in The Netherlands.
Please note that orders ship Monday – Friday only and we do not offer weekend deliveries.
If your order has not arrived, please contact us within 5 working days from the date you placed your order. Failure to notify Functional Self within this period will result in you losing the ability to claim for reimbursement.
Functional Self cannot be held responsible for any loss resulting from an incomplete or incorrect shipping address.
If your order arrives incomplete or damaged, you must contact Functional Self within 24 hours in order to have the missing or damaged item replaced. We will also require you to email us photos of the damaged item and packaging. If a package arrives damaged, please note this with the driver at the time of delivery.
Separate charges for shipping and handling may be shown on our invoice(s), you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice.
Dutch Holidays and warehouse closures
Our warehouse operates Monday to Friday 8am to 5pm EST time except for the following dates:
- Monday, April 18, 2022 - Easter
- Wednesday, April 27, 2022 - Kingsday
- Thursday, May 26, 2022 - Ascension Day
- Monday, June 6, 2022 - Pentecost
- Monday, 26 December
CANCELLATION, RETURNS & REFUND POLICY
Our ordering process is fully automated. Once you have completed the order online it will not be possible to cancel or amend the order.
Products that are purchased directly from this website by an end-user may be returned by you within thirty (30) days of the date of purchase for a full refund less shipping handling and a restocking fee. Opened packages are not eligible for return.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please email our Customer Service Team (email address can be found on the Functional Self website in the Help section) quoting the order number and the for the return reason, along with the best way of contacting you. The order number is available from your order confirmation email or the ‘My Account’ section once you are logged in to the website. We will notify you via e-mail of your refund once we have received and processed the returned item. Please also inform us via email of the shipping service and any tracking details that you might have for the returning product.
Refunds are expected to be received within five (5) working days of us receiving your package with the item/s being in a re-sellable condition, however, in some circumstances, there may be an additional delay to you receiving the refund, depending on the time it takes your bank to process our refund request.
Please note returns will be subject to a restocking fee, of a minimum of €5 or 15% of the total order value, whichever is the greater.
Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.
OUR RETURNS ADDRESS IS:
5121 DN RIJEN
Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit. Returned items that are damaged will not be eligible for a refund.