FAQs

Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

We are a global company with a local warehouse based in Rijen, Netherlands. This is to guarantee fast local deliveries.

Our warehouse operates from:
Monday – Friday 9am – 5pm

You can pay via credit card or direct bank transfer. If you’re paying via bank transfer, please use your order number as the reference number and your order will be despatched upon receipt of the funds.

Please use the following details along with your order number

Payment from bank accounts inside EU and SEPA
Wise details
Account holder: GBC Trading B.V.
BIC: TRWIBEB1XXX
IBAN: BE79 9670 0775 7033
Wise Address: Avenue Louise 54, Room S52 Brussels 1050 Belgium

Payment from bank accounts outside EU and SEPA
Wise details
Account holder: GBC Trading B.V.
SWIFT/BIC: TRWIBEB1XXX
IBAN: BE79 9670 0775 7033
Wise Address: Avenue Louise 54, Room S52 Brussels 1050 Belgium

Please note your order will be shipped once the funds have cleared in our account.

If payment is not received within 7 days, the order will be automatically cancelled.

Yes, we maintain PCI compliant servers and use PayPal Pro who run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Just look for the padlock in the address bar which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

Our final pick of the day is 12pm (noon) Monday to Friday.

We will do our best to get your order to you as soon as possible.

Depending on your shipping method delivery can take between 2 – 10 working days, subject to unforeseen delays.

Please note that you are responsible for ensuring that the products can be imported into your country.

Please refer to the tracking details that you will receive via email once your order has shipped. For information on the tracking of your order, please contact our Customer Service Team at [email protected].

Our warehouse is operating as normal however there could be some delays. Should your order be delayed, contact our Customer Service Team at [email protected].

Currently, we ship only to some European countries. If your country does not come up in the shipping destination, please contact our customer service team at [email protected].

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned, unused, and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details.

Functional Self
c/o TLogistics
Gerolsteinbaan 7-9
5121 DN RIJEN
The Netherlands

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